Privacy Policy v12ong

1. Information We Collect

To enable us to provide a secure online gambling platform service, we collect various categories of information depending on how you interact with v12ong. This information falls into two main categories.

Information You Provide Directly:

• Full name as stated in your official identity document
• An active and reachable email address
• Mobile phone number for two-factor authentication purposes
• Date of birth to verify that you meet the minimum age requirement of 21 years
• E-wallet account information or payment method you use for deposits and withdrawals
• A copy of your identity card or MyKad when requested for the KYC (Know Your Customer) process
• Current residential address

Information Collected Automatically:

• IP address and approximate location data based on the network
• Device type, operating system and web browser version used
• Login history including access times and dates
• Game activity data, betting records and transaction history
• Website interaction data such as pages visited and time spent on each page
• Cookie information and unique device identifiers

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2. How We Collect Data

v12ong collects personal information through several main channels. Understanding these channels helps you know exactly where and when your data is collected.

• Account Registration: When you complete the registration form, basic information such as your name, email and mobile number is collected.
• Identity Verification (KYC): To comply with licensing requirements, we may request additional documents such as your MyKad or supporting financial documents at certain stages.
• Financial Transactions: Every deposit made using Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost or cryptocurrency (USDT, BTC, ETH) records the information required for security and audit purposes.
• Game Activity: Our system automatically records betting activity for security, risk management and licensing compliance purposes.
• Support Communications: When you contact our support team via live chat or email, those conversations may be recorded for training and service improvement purposes.

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3. Purpose of Data Use

All data we collect is used only for legitimate purposes as stated below. v12ong does not use your data for any other purpose without your explicit consent.

• Verifying your identity and ensuring you are eligible to use the platform based on the minimum age requirement of 21 years
• Processing deposits, withdrawals and other financial transactions securely and accurately
• Providing effective 24/7 customer support in Bahasa Melayu and English
• Sending notifications related to your account, bonuses, promotions and important updates
• Detecting and preventing fraud, money laundering and other suspicious activities
• Complying with legal obligations and reporting requirements to regulatory bodies
• Analysing usage patterns to improve services and the user experience
• Running VIP and cashback programmes such as Bronze, Silver and Gold packages based on your activity history

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4. Information Sharing

v12ong does not sell, rent or trade members' personal information to any third party for marketing purposes. However, in limited and controlled circumstances, we may share data with the following parties:

• Payment Service Providers: Required transaction information is shared with e-wallet operators, banks and cryptocurrency platforms to securely process your deposits and withdrawals.
• Game Providers: Minimum technical data required for game integration may be shared with the relevant software providers.
• Regulatory Bodies: We fully comply with any lawful requests from authorities and licensing bodies related to the operation of our platform.
• Technical Partners: Service providers that assist with platform operations (such as cloud and cybersecurity services) are bound by strict confidentiality agreements.

Every third party involved is required to comply with data protection standards no lower than those we apply. This data sharing is carried out using encrypted and secure channels.

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5. Cookie & Tracking Technologies

The v12ong website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly. The following are the types of cookies we use:

• Essential Cookies: Required for basic website functions such as maintaining your login session. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform for technical improvement purposes.
• Functional Cookies: Remember your preferences such as language selection and display settings for a more personalised experience.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and usability of some parts of our platform.

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6. Data Storage & Security

The security of your data is our highest priority. v12ong implements multiple layers of technical and procedural protection to ensure your personal information remains safe at all times.

• All data is encrypted using TLS/SSL protocols during transmission
• Stored data is protected with database-level encryption
• Access to member data is restricted to authorised personnel only, based on a need-to-know principle
• Regular security audits are conducted to identify and address any system vulnerabilities
• An intrusion detection system operates around the clock to monitor unusual activity
• Passwords are stored in hashed form and cannot be reversed to plain text

Your personal data will be retained for the period required to fulfil the purposes stated in this policy, or for as long as required by law. Financial transaction records are typically kept for the period specified by licensing and audit requirements.

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7. Your Rights

As a v12ong member, you have certain rights regarding your personal data. We fully respect these rights and provide clear mechanisms for you to exercise them.

To exercise any of the rights above, please contact our privacy team via our support email. Your request will be processed within a reasonable period. In certain cases, we may need to verify your identity before processing the request in order to protect the security of your account.

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8. Cross-Border Data Transfers

As v12ong operates under an international licence, your personal data may be processed or stored on servers located outside Malaysia. In such situations, we ensure that:

• Data transfers only occur to jurisdictions that have an adequate level of data protection
• Appropriate data protection agreements have been established with all parties receiving that data
• Standard protection mechanisms such as Standard Contractual Clauses are used where applicable
• Transferred data remains subject to the same security and confidentiality standards set out in this policy

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9. Age Restrictions & Child Protection

The v12ong platform is exclusively for users aged 21 and above. We take this responsibility very seriously and implement the following measures:

• Age verification is carried out during the registration process and the KYC process
• We do not intentionally collect or store personal data from individuals under the age of 21
• Should we discover that we have collected data from an individual who does not meet the age requirement, that data will be deleted immediately
• Accounts found to have been registered by underage individuals will be suspended and closed without notice

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10. Privacy Policy Amendments

v12ong reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. The following is how we manage such changes:

• Any material amendments will be communicated to members via website notifications or email at least 14 days before taking effect
• The "Updated" date at the top of this policy will always reflect the latest version
• You are encouraged to review this policy from time to time
• Continued use of our platform after an amendment takes effect is considered acceptance of the updated policy

If you do not agree with any amendment, you have the right to stop using the platform and request account closure. Please contact our support team for assistance with this.

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11. Contact Us About Privacy

For any enquiries, complaints, or requests relating to this Privacy Policy or the management of your personal data, the v12ong privacy team is ready to assist. You can reach us through the following channels:

• Support email: [email protected]
• 24/7 live chat in Malay and English through the v12ong platform

We aim to respond to all privacy-related enquiries within a reasonable time. For more complex requests such as data deletion or data transfer, the process may take longer depending on the scope of the request and identity verification requirements.